Privacy Policy
Last updated: September 2026
TalkingMeow (“we”, “us”, “our”) operates the TalkingMeow mobile apps and talkingmeow.com. This policy explains what we collect, why we use it, and your rights.
1. Who We Are
Data controller: Aspire IT Pte Ltd. (Singapore), operator of TalkingMeow
Privacy contact: [email protected]
2. Information We Collect
- Account: email, name, password hash (email sign-up), Apple/Google identifiers (social sign-in), locale, subscription plan, credit balance
- Cat profiles: name, breed, age, personality traits, photos, mood history, visual dossier data
- Video & media analysis: cat videos, photos, and audio you upload; AI translations, mood scores, follow-up chat, voice outputs
- Care data: cat food journal entries, pantry items, cat wellness notes (weight, symptoms, medication, litter, notes), cat shelf favorites, training progress, custom sounds
- Support: messages you send through in-app support or feature requests
- Purchases: subscription and credit-pack records from Apple App Store or Google Play (we do not store full payment card numbers)
- Device & usage: device type, OS, app version, push notification tokens, IP address at sign-up/login, anonymized usage logs
- Explore (when enabled): videos and captions you choose to post publicly
3. How We Use Your Data
AI analysis and care tools are for entertainment and educational purposes only. Not a substitute for veterinary diagnosis.
- Provide cat video analysis, translations, care tools, and subscriptions
- Process payments and manage credits through app stores
- Send push notifications you opt into
- Respond to support requests
- Detect abuse, fraud, and security incidents
- Improve service reliability and AI quality using aggregated, anonymized analytics
4. Legal Bases (EEA/UK users)
- Contract: to deliver the service you signed up for
- Consent: optional push notifications, public Explore posts, marketing where applicable
- Legitimate interests: security monitoring, fraud prevention, product improvement (balanced against your rights)
- Legal obligation: tax, billing, and regulatory records where required
5. Third-Party Processors
- Kunya AI: video/image/audio analysis and chat (kunya.ai/privacy)
- ElevenLabs: AI voice generation (paid voice features)
- Cloudflare: CDN, storage (R2), and edge security
- SendGrid: transactional email (verification, receipts, support)
- Sentry: crash and error monitoring (minimized identifiers)
- Apple / Google: sign-in and in-app billing
These providers may process data in the United States or other countries. We use contractual safeguards where required for international transfers.
6. Storage, Security & Retention
Media is stored on Cloudflare R2 and encrypted in transit (TLS). You can delete individual analyses from History in the app at any time — that removes the database record and associated cloud media.
| Data | Retention |
|---|---|
| Account info | Until you delete your account |
| Analysis videos (Free, Micro, Pro) | Up to 30 days, or until you delete them |
| Analysis videos (Premium) | Up to 1 year, or until you delete them |
| Food log photos | Up to 90 days, or until you delete the log |
| Translation text & insights | Until you delete the item or your account |
| Support messages | Until account deletion, then erased |
| Usage / error logs | Up to 12 months (anonymized where possible) |
7. Your Rights
Depending on your location (GDPR, CCPA/CPRA, PDPA, etc.), you may have the right to:
- Access and export your data
- Correct inaccurate data
- Delete your account and associated data
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Lodge a complaint with your local data protection authority
In the app: open the gear icon → Settings → Export my data or Delete account.
By email: [email protected]
We do not sell your personal information.
8. Children
TalkingMeow is rated 4+ and accounts may be created by users of any age with parental consent where required by local law. If a parent or guardian believes a child has created an account without permission, contact us to delete it.
9. Changes
We will notify you of material changes via email or in-app notice at least 30 days before they take effect.
10. Contact
Aspire IT Pte Ltd. · Singapore
[email protected]